One of the many annoying things about the Rogers/Bell monopoly (or as some call it, dualopoly) is their god awful follow up service. Funny thing is, they are friendly and accessible when they are in pursuit of our business but once something goes wrong, they run for cover. It's sort of like the makings of a failed marriage... love at first, great sex and blissful days morphing gradually into indifference only to be replaced with resentment ending with a messy divorce. It makes me wonder how one could really divorce either of these corporate giants given their reach into society and our lives not to mention their high priced divorce lawyers at their fingertips poised to make our lives miserable.
It's the same with the small business man who comes to repair your refrigerator and fails to show up on time and then blames you for getting the time wrong. The convenience store owner at the foot of your street who refuses to accept a return of the sour milk you just bought. A more aggravating and much more serious matter is the local Realtor who can't be found the day before closing when there's a dispute over the chattels or some such thing. It's sort of part and parcel of the "It's not my fault" culture we live in. Plagiarist Margaret Wente and Mike "I filled out the form wrong" Duffy are two of he more recent examples of the unaccountable society we live in.
I want to publically state in this blog that if something happens that interferes with the successful completion of one of our sales, Karen and I will answer our phone and deal with the issue head on. I also want to state that if I'm ever caught standing over a bad politician with a smoking gun in my hand, I will never leave the scene of the crime, even if there's the slightest chance I'll get away with it. I'll stay and take it on the chin. That's what the late Bill Fremlin taught me as a child (not that he ever shot a politician although he might have wanted to, but that's a blog entry for another day).
If only Rogers and Bell had a good father to show them the way. The world would be a better place.